Frequently asked questions

Answers about Tesla parts, delivery and workshop accounts. Anything else: contact@norix.no or +47 69 10 90 96 (weekdays 10:00–16:00).

Which models?
Parts for Tesla Model S, 3, X and Y. Fitment is on each product page.

Who makes the parts?
We distribute components from L&M Autoparts. We do not sell random unverified imports.

Can private customers and workshops both buy?
Yes. Private customers pay the prices on the site, including VAT. Approved workshops log in to the B2B portal for net prices and invoice terms.

How long is delivery?
Consumer orders ship from Denmark to an address in Norway in 2–5 business days after confirmation. You get a FedEx (or other carrier) tracking link by email.

Can I pick up in Sarpsborg?
Not on consumer orders. Pickup is only for logged-in workshops. See the shipping policy.

What does shipping cost?
Shipping 199 NOK. Free over 3 000 NOK. Shown at checkout.

How does a workshop become B2B?
Open For Workshops, fill in the form and submit. We review applications manually and send login details when the account is approved.

How do workshops log in?
Account icon → business email → one-time code. Wholesale prices show after login.

Wrong part?
Consumers have a 14-day right of withdrawal. The part must be unused and in original packaging. You pay return freight. Email contact@norix.no first. Details: returns policy.

Warranty / complaints?
Consumers have the statutory right to complain about manufacturing defects under the Consumer Purchases Act. Workshop labour, rental cars and other indirect costs are not covered unless mandatory law says otherwise. Incorrect fitment or modification voids the claim.